I recieved a check today for a zipper that broke on a backpack from L.L. Bean. I simply ordered a replacement, sent in the defective backpack and they sent me a new back pack and a check. How cool is that?! This isn’t the first time I’ve utilized this guarantee, as a matter of fact it’s the 6th time I’ve exchanged a back pack. ( mostly for broken zippers )

The first time I processed a return was for a back pack that I had for 25 years, that completely fell apart in the washer. The back pack was fine when it went into the washer, but when it came out it had disinegrated. I called the company and they said send it to us and we will give you replacement cost. The sent me $50 for a 25 year old back pack.  I couldn’t believe it.  Smart on their part because I went straight back to them and got another back pack which is about 8 yrs old now!

I was first introduced to L.L. Bean when a co-worker had donned a pair of “ducks” , he was an east coast dude and I had never seen boots like those before, even then he mentioned the selling point of the guarantee.

On a recent trip to the Museum of Science and Industry, there was an exhibit of business marvels, along with the likes of Sears, Mary Kay, and Coca – Cola,  was L.L.Bean- started by one man in 1912, now a gloabl company, known for it’s catalog sales, quality and of course its 100% guarantee.

LL Bean fosters social responsible business practices, advocates conservation alliances and has partnered with many outdoor organizations too.

I try to choose carefully who I give my dollars too. If I am going to spend I want to spend with conscientious companies. LL Bean is one of them.

flickr image credit for picture of L.L. Bean storefront

Karen Hanrahan ~ Wellness Educator/Nutritional Consultant/Blog Author
708.482.0678 ~ Websites: Nutrition Weight Loss, and Green Clean
 
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